Effective Date: 27th February, 2025

Andersen & Associates Investigation Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website at https://anderseninvestigation.com.au (the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience with our services. The information we collect includes:

a. Personal Information

Personal information is information that can be used to identify you, such as:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (if applicable)
  • Any other information you provide to us during inquiries or requests for investigation services

b. Non-Personal Information

Non-personal information refers to data that does not personally identify you, such as:

  • IP address
  • Browser type
  • Device type
    Referring website or source
  • Time spent on pages and other usage data

We collect this information using technologies like cookies, web beacons, and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our investigation services
  • To communicate with you, including responding to inquiries and offering support
  • To process payments, if applicable
  • To personalize your experience on the Site
  • To send marketing communications (if you opt-in)
  • To comply with legal obligations and resolve disputes
  • To detect and prevent fraud or security issues

3. How We Protect Your Information

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no data transmission over the internet or electronic storage system can be guaranteed 100% secure. We cannot guarantee the absolute security of your personal data.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With trusted service providers who assist us in operating our business (e.g., payment processors, IT services).
When required by law, such as in response to legal processes, government requests, or to protect our rights.
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small files placed on your device that help us remember your preferences and improve site functionality. You can disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

6. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights

Depending on your location, you may have the following rights concerning your personal information:

  • The right to access the personal information we hold about you.
  • The right to correct any inaccuracies in your information.
  • The right to request the deletion of your personal information (subject to legal limitations).
  • The right to object to the processing of your personal data.
  • To exercise any of these rights, please contact us using the contact details below.

8. Children’s Privacy

The Site is not intended for individuals under the age of 16 and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on the Site, and the revised date will be indicated at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us.